My last three days with Morgenstern Home Services was just like my first three days. Disappointment.
The first day was cancelled before it began.
The second day I was called to go to a job to do these tasks: replace a piece of siding, replace a roof vent cap, replace a window and a sliding glass door.
The third day the rest of the job was cancelled by the homeowner. I received a call just as I arrived, the homeowner also then told me that she didn’t like his demeanor or professionalism, so she had decided to cancel the rest. The only thing remaining – the sliding glass door.
The homeowner then went on to ask if I had a business card so she could contact me should she want to hire me. I drove home and printed out some new business cards, and went back. I didn’t push my business offerings, I just made sure she had my contact information.
I was surprised to receive an email that night thanking me for the work I had done on her house, and asking what kind of fees would be associated with transferring some negatives.
I quoted her my price, and she sounds interested.
It may be a dead end, but she said she would reorganize her collections and get back with me.
I guess my customer service skills aren’t that bad after all.