After finishing my last slide transfer job, the client asked me if I could transfer 120mm negatives. My scanner had been good to me, but I needed an upgrade and a way to take some money off of the books so the tax man wouldn’t eat me alive. I told him that I would get back with him after the upgrade.
The CSR where I really work, just upgraded a scanner and I really liked the one they went to. It’s a HP ScanJet G4050. When I researched it, I loved it even more. With the ability to scan up to 16 35mm slides at a time, and also do medium format stuff such as 120mm, I went for it. Also since my previous scanner was an HP, I had some familiarity with how their software and systems work.
I always try to read reviews very carefully before purchasing such a product, and I should have listened.
Many of the reviewers just spoke about problems with Vista – I figured such a problem, and that’s why I don’t plan on upgrading for a long time. There were some though that should have brought up a red flag. They spoke of problems installing the software altogether. XP SP2 and IE 7 have thrown a wrench in HP’s software since they both came out. I had problems with my old scanner because of this, but I didn’t think it would affect a new one, with different software.
I installed the software and everything went fine. I scanned a few bank statements, but ran into a problem after the third, it would just freeze. Alas, a problem. So I tried the first thing to come to mind, uninstall and re-install. That’s when I came into a world of trouble. The software wouldn’t fully uninstall. So I had to manually delete everything (including registry entries), just to re-install. HP doesn’t support their products (except computers) on the weekends or past 6pm Mountain time, so I was SOL. I searched deep for solutions, but only found clues.
I even installed the Vista software that came with the scanner, and it worked the same way, perfect several times and then freezing. I gave up for the evening and decided to make a fresh start in the morning. I installed the full software suite that I downloaded from the HP website and ta-da, it works now!
I might go to Canon or Epson for my next scanner. Hopefully that will be several years down the road.